FAQs

  • How do I check on the status of my order?

    If you are registered to our online store, you may check the status of your order online. Alternatively you can contact us at 02261 1110 or click here to email us.

  • Do you ship internationally?

    Currently we ship only in Thailand.

  • Is it safe to use my credit card?

    We work closely with our trusted partner Kasikorn Bank (K-Payment Gateway) to ensure that all your personal and payment details are kept safe. We encrypt all your personal information so that it's protected as it travels over the Internet. 

  • Does anyone else see the information that I provide to Health Land?

    We respect your privacy. The information you provide to us will not be disclosed to any third party without your express consent. Read our Privacy Policy for additional information.

  • What is your return/exchange policy?

    In case you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.

  • Why is my favourite product discontinued? What can I use now?

    Decisions made to discontinue or introduce a product are made in response to our customers’ preferences and purchasing patterns over time. If your favourite product has been discontinued please visit your nearest Health Land shops where our staff will be happy to provide alternative recommendations.

  • Can you send me samples?

    Unfortunately, samples are not available for general distribution.

  • Where can I physically buy Health Land products?

    To locate our store, please view our Store Locator page.

     

  • What should I do if I have a complaint?

    Please visit the Contact Us section if you have a complaint, or e-mail at [email protected]